Online support request

Solar-Log™ Option
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International RMA Process

Return material authorization
If you suspect that your Solar-Log™ is defective please call our technical helpdesk. They will be glad to respond to you by phone (+49 7428 9418-640), email or online chat.

Please make note of the serial number of your Solar-Log™ as well as the firmware version of your device and have this information at hand when calling the helpdesk. Without these details it is not possible to process your request.

If our technical support is not able to resolve the problem remotely you will receive a questionnaire by email. Once we have received this questionnaire in return and have examined it, you will receive a return document back (RMA) that must be sent to Solare-Datensysteme GmbH along with the device.

Processing time / Return shipment
Once arriving at our repair facility the device will be tested and repaired or replaced without charge as long as the device is covered by the warranty. Once the device has been repaired / replaced it will be sent back to the return address given. This process lasts approximately 10-14 days (including shipment*).

Costs
In cases where it is no longer be possible to repair the device, the damages are not included in the warranty coverage (over-voltage, misuse, etc …) or a repair is to be carried that is to be charged, we will contact you to give you an estimate of the charges.

NOTICE: Please observe the regulations of our General Terms and Conditions! Solare Datensysteme GmbH reserves its right to refuse return shipments without a valid RMA document and to send the shipment back at the cost of the sender. Therefore, please only send devices back to us after communicating with our Technical Support team and acquiring a valid RMA document.

*outside of the EU shipping times can be longer