Please use the following support form to quickly and easily get in touch with our technical department for inquiries or technical difficulties.
Please describe your problem in as much detail as possible and mention any measures you have already undertaken but to no avail.
Online support request
To allow our technicians to assist you as rapidly and simply as possible, they solve many problems directly on your device via remote maintenance.
We do not accept any returns without prior contact by telephone or email. Should you nonetheless send us a device without prior consultation, we request that you understand that we will not bear the costs of return delivery.
In addition, we shall not be liable in the event of:
- Transport damage
- faulty installation
- faulty commissioning
- any interventions, modifications and repairs performed
- incorrect use and improper commissioning
- force majeure
1st Edition, January 1st 2010