Component database:

Overview of all components

Do you have technical queries related to the Solar-Log™?
We are happy to assist you.

Please describe your problem in as much detail as possible and mention any measures you have already undertaken but to no avail.

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Please note

We do not accept any return shipment without prior contact by telephone or e-mail. Should you nonetheless send us a device without prior consultation, we request that you understand that we will not bear the costs of return delivery.

In addition, we shall not be liable in the event of:

  • Transport damage
  • faulty installation
  • faulty commissioning
  • any interventions, modifications and repairs performed
  • incorrect use and improper commissioning
  • force majeure

 

Please note our office hours:
Mon - Fri
09:00 - 12:00 am (GMT+1)
13:00 - 17:00 pm (GMT+1)

Live Support Chat

Our Live Support chat box can help you with your technical inquiries during our office hours.

LiveZilla Live Chat Software

Remote maintenance

To allow our technicians to assist you as rapidly and simply as possible, they solve many problems directly on your device via remote maintenance.

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TeamViewer Client

Technical Hotline

Phone: +49 7428 9418-640
E-Mail: supportsolar-logcom